Privacy policy

Privacy Policy

House of Stardust

House of Stardust (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase from us.

We are based in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal information:

Your name
Email address
Billing and delivery address
Payment information (processed securely by third-party payment providers — we do not store card details)
Order details and purchase history
Any messages or enquiries you send to us
Newsletter sign-up details (if you opt in)

2. How We Use Your Information

We use your information to:

Process and fulfil your orders
Communicate with you about your order
Respond to enquiries or customer service requests
Send marketing emails or newsletters only if you have opted in
Improve our website and services
Comply with legal or accounting requirements

We only collect data that is necessary and relevant for these purposes.

3. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract – to process and deliver your order
Consent – for newsletters or marketing emails
Legal obligation – for tax and accounting purposes
Legitimate interests – to improve our services and respond to enquiries

4. Sharing Your Information

We only share your data when necessary, including with:

Payment processors (e.g. Etsy, website payment gateways)
Delivery and postal services
Email marketing platforms (only if you subscribe)
Accountants or legal authorities if required by law

We never sell or rent your personal data to third parties.

5. How We Store and Protect Your Data

Your information is stored securely using trusted platforms and services.
We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

We only keep your data for as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations.

6. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where legally possible)
Object to or restrict processing
Withdraw consent for marketing at any time
Request data portability

To exercise any of these rights, please contact us using the details below.

7. Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use our site. You can manage or disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites (such as Etsy or social media). We are not responsible for the privacy practices of these sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: